Inbound Telephony:

Interactive Voice Response (IVR)

Premium O’s Interactive Voice Response systems enable businesses to simultaneously lower overheads whilst also improving customer service. Typically implemented to service high call volumes, our IVR systems identify and segment inbound calls enabling clients to provide round the clock services tailored to customer profiles.

By resolving customer queries without the need of interacting with a live agent, our clients can significantly reduce both queue times and agent overheads. In turn such agents can be on hand to deal with any complex/ more urgent interactions not fulfilled through the automated service.

Our IVR systems are able to accept a combination of voice telephone input and touch-tone keypad selections and provide appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.

Common IVR applications include:

  • Bank and stock account balances and transfers
  • Voting, Polling Competitions
  • Office call routing
  • Call centre forwarding
  • Simple order entry transactions
  • Selective information lookup (movie schedules, etc.)

These services can be used in a variety of ways to both enhance and add value to businesses.
Just some of these benefits are detailed below:

  • Save money on customer interaction
  • Save time by getting the caller to the correct department more quickly
  • Provide customers with information 24/7
  • Never miss a call into your business

With Premium O’s live information portal, clients can ensure every inbound call received is handled professionally and efficiently, in turn improving your response rates, reduces missed calls and increases the return on your investment in marketing activities.

The Premium O client portal enables clients to manage their inbound traffic effortlessly, whilst providing powerful call statistics to enable the creation of detailed real time inbound call statistics.


Non Geographic Numbers (NGN) / Number Translation Service (NTS)

Our non geographic numbers, also commonly referred to as Number Translation Service (NTS), enable businesses to grow with a dedicated ‘virtual’ number unrestrained to a specific location. With no geographical reference such businesses are afforded a global identity and widely extended reach.

NGN’s are commonly used to provide a single number for customers to call where multiple termination locations exist. By assigning your dedicated number to a land or mobile line(s) Premium O are able to redirect all inbound calls accordingly.

These services can be used in a variety of ways to both enhance and add value to businesses. Just some of these benefits are detailed below:

  • Voice and Data Convergence
  • Create the impression of a larger, nationwide company
  • If you relocate, the number stays the same
  • Potential and existing customers perceive your business with a greater degree of credibility
  • The number can be redirected in case of line faults
  • Target new business outside your core region without massive investment in staff and premises
  • Trial a marketing campaign in any area nationally or internationally
  • Transfer incoming calls at short notice to other locations or offices in the event of staff shortages
    or other unforeseen events including full disaster recovery or contingency plans

The list below shows the different possibilities Premium O numbers can give:

  • 0800 for Freephone Numbers
  • 0808 for Freephone Numbers
  • 0844 for Flexible Call Rates
  • 0845 for Local Rate Numbers
  • 0870 for National Rate Numbers
  • 0871 for Premium Rate Numbers
  • 09 for Premium Rate Numbers
  • 01 for all local area codes

Please call one of our inbound telephony sales representatives today on 0800 849 8877 to discuss implementing an IVR solution within your business or to find out the latest NGN number ranges
& options available to you.